Normally when I go on vacation, I leave my cell phone number on my office answering machine. If one of my patients has a problem, they can call me and I will refer them to a covering dentist. This allows me to speak with my patient and determine if their problem should be addressed immediately or can wait until I return.
If my patent's problem needs addressing while I am out of the office, I am able to choose which of my colleagues is the best one for handling their specific dental emergency. This vacation I have been told by several patients that my answering machine has been malfunctioning. I have reset it by remote yesterday and it now seems to be working fine.
That is a nice idea to keep in touch with the patient.The patient will be satisfied with your service even if you are out on a vacation.
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