We have a family dental practice specializing in Implant and Cosmetic Dentistry. Probably my dental practice may seem somewhat out of step with the directions most businesses are going. There seems to be a general movement away from owner /operator businesses. No matter which way we turn there seems to be the trend toward consolidation of businesses This supposedly helps to “increase efficiency and cost effectiveness”. As far as I can see , this trend has not improved the general level of service and satisfaction that customers receive. Instead, this trend has resulted in fewer choices for consumers and often less competition between providers.
When calling these businesses we are often forced to spend a fair amount of time listening to automated messages while we wait to possibly speak to an actual representative. This trend has already impacted the delivery of medical care and will likely increasingly effect dentistry as well.
In our dental office we have no automated message that callers are forced to deal with . and instead my office manager answers phone calls cheerfully. She treats each caller with the respect and patients often point out how lucky I am to have her working for us.
We accept Delta and Cigna dental insurance and are willing to help our out of network patients figure out their reimbursements prior to performing our more costly procedures( crowns, implant restorations, multiple restorative restorations or perio treatments )
My staff and I remain committed to providing up to date dentistry in a caring and careful manner. Although we are not their most inexpensive option, we do not provide unnecessary dentistry and make sure our patients fully understand why treatments are needed . We enjoy helping our patients and remain committed to providing the best dentistry we can provide so that our patients can maintain their oral health.
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ReplyDeleteI might know how passionate people are in this field because I happen to have encountered wonderful people doing an excellent job in dentistry. In Village Square Dental the dentists and staffs are so professional making sure you receive the best customer service. They have a website https://village.dental/ that contains their contact information. Really the best people.
ReplyDeleteOur team has the professional experience to realize that there is no such thing as one-size-fits-all approach to treatment.
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