Although I have tried a number of methods, currently Craig's List seems to be an extremely affordable and productive source. I used to place expensive classified advertisements in the New York Times, but Craig's list has a better response rate, at one tenth the cost. My office manager calls the most promising candidates. She arranges interviews and 'working interviews' for the best candidates. Usually, I am looking for 'nice' employees. I can not train someone to be nice. Skills can be trained, but personality can not!
Usually over the course of a normal work day we can gauge how well a potential candidate will fit into our office and we ask our patients whether they like the candidate. Patient input is extremely helpful when evaluating a hygienist or receptionist, since these two positions interact independently and directly with patients.
Good luck on your quest to find good dental staff members. I guess having a great team working for you also plays a major role in keeping your clients/patients satisfied. Before the patients see you, they see the staff first. Sometimes, no matter how good a dentist is, if his staff is terrible with the patients, they go away. Same thing happened to me back then but I'm glad to find Dr. Wolpo and his amazing staff to attend to my dental care needs. Here's his site, by the way. http://www.smilesensations.com
ReplyDeleteWe constantly get good feedback about the quality of our staff. I'd like the think this is a direct result of the attitude that the dentists have towards our patients. I really hope it is true.
ReplyDeleteOr, maybe we've just been lucky?
Craigslist is a good way to go, it seems to be the default for job applicants. We've had some good luck using it, but walk-ins work out too.
ReplyDeleteCraigs List is a great resource for hiring! I actually found my job on the site. Also, that is smart that you ask your patients for feedback during the interview... making sure the patients feel comfortable in this field is a must!
ReplyDelete